Terms of service

1. Who we are

PuntaDB is operated by Nikola Nesic, an individual trader based in Belgrade, Serbia. Contact: [email protected]. In these terms, "we" and "us" mean the operator of PuntaDB, and "you" means the person or business holding a PuntaDB account.

2. What PuntaDB is

PuntaDB is a subscription tool for real estate professionals working in Punta Cana. It crawls developer price sheets nightly, shows you price movement, availability, CONFOTUR status and payment plans across that inventory, and lets you build private property collections for your clients.

PuntaDB is software. We are not a real estate broker, we do not represent buyers or sellers, and we take no part in any transaction you conduct.

3. Who may open an account

You must be at least 18 and working as a real estate professional. You are responsible for everything done under your account, so keep your sign-in details private. Tell us at [email protected] if you think someone else has access.

One account is for one person. Sharing a single seat across a team is not permitted. If you need several people to use PuntaDB, ask us about a team arrangement.

4. Plans, payment, and who takes your money

Current plans and prices are on our pricing page. Subscriptions renew automatically at the end of each billing period until you cancel.

Prices are shown in US dollars and exclude tax unless stated. Paddle adds any tax required where you are. We may change prices, and we will tell you before a change affects a renewal.

5. Usage limits

Each plan includes a monthly allowance of AI searches, and a limit on how many clients you can build collections for. Both are listed on the pricing page. Allowances reset each billing period and do not carry over.

If you reach an allowance we may ask you to upgrade before continuing. We may also limit automated or abnormal use that affects other customers.

6. Your clients' data, and what you are responsible for

When you record a client in PuntaDB — a name, a budget, a note — that is personal data about a real person, held on your behalf. PuntaDB does not observe your clients: a collection you send them records nothing about how they use it.

• You decide which clients receive a collection, so for that data you are the controller and we act on your instructions as processor.
• You must have a lawful basis for recording a client's details with us. A collection you show or send to a client records nothing about them — no opens, no time, no searches — so there is nothing to notify them of on our side. What you tell them about your own use of their details is between you and them.
• Do not upload data you have no right to share, and do not use PuntaDB to contact people who have asked you not to.

How we handle that data is set out in our privacy policy.

7. Acceptable use

• Do not scrape, bulk export, or resell inventory data or market intelligence from PuntaDB.
• Do not present our aggregate market intelligence as your own research when selling a service to a third party, unless we have agreed in writing.
• Do not attempt to bypass plan limits, reverse engineer the product, or interfere with its operation.
• Do not use PuntaDB for anything unlawful.

8. Listing information is not guaranteed

9. Nothing here is legal, tax, or investment advice

PuntaDB shows figures such as projected rental yield, CONFOTUR tax status, residency thresholds, and estimated closing costs. These are estimates and general information. They are not advice, they can be wrong, and the rules behind them change by statute.

You and your clients must take independent legal, tax and financial advice before committing to a purchase.

10. Intellectual property

We own PuntaDB, including its software, design, and the aggregate market intelligence it produces. Your subscription gives you a personal, non-transferable right to use it while you are paying for it, and nothing more.

You keep ownership of the client information you put in.

11. Availability

We aim to keep PuntaDB running, but we do not promise it will be uninterrupted or error free. We may take it down for maintenance, and we may change or remove features.

12. Ending the agreement

You can cancel at any time. Cancelling stops the next renewal and your access continues until the end of the period you have paid for. Refunds are covered by our refund policy.

We may suspend or close an account that breaks these terms, does not pay, or puts the service or other customers at risk. Where it is reasonable to do so, we will warn you first.

You can export or request your data before you leave. After closure we delete or anonymise account data on the schedule in our privacy policy.

13. Limitation of liability

To the extent the law allows, we are not liable for lost profit, lost business, lost sales, or for any loss arising from a decision you or your client made using information in PuntaDB.

Our total liability to you in any twelve month period is limited to the amount you paid us in that period.

Nothing here limits liability that cannot be limited by law.

14. Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in the product before it takes effect. Continuing to use PuntaDB after that means you accept the new version.

15. Governing law

These terms are governed by the law of the Republic of Serbia, and the courts of Belgrade have jurisdiction. If you are a consumer in the EU or UK, this does not remove rights you have under your local law.

16. Contact

Questions about these terms: [email protected]. Billing questions are handled by Paddle, and you can reach them through the receipt they sent you.